DishCollection / Legal information
This Privacy Policy explains how DishCollection may collect, use, disclose and protect personal information when you visit dishcollection.com or contact DishCollection directly. It is intended to help you understand the information involved in those interactions and the choices available to you.
Effective date:
01 / Information
You may choose to provide personal information when you send DishCollection an enquiry or otherwise contact us. Depending on what you choose to share, this may include your name, email address, telephone number and the contents of your message. For example, you may use [email protected] or +64 9 889 4726 to ask a question. We handle information supplied in that contact so we can understand and respond to the matter you raise.
When you use dishcollection.com, technical and usage information may be generated through the normal operation of a website. This can help us operate, maintain and understand the performance of the site. The information may include details such as the kind of browser or device used, pages viewed, a referring page, an IP address and the approximate time of a visit. These examples are not exhaustive, and their collection can depend on how the website is accessed and the technologies in use.
If you communicate with DishCollection through another channel, information you choose to provide during that interaction may also be handled under this policy. This may include correspondence and any relevant details you volunteer so that we can consider or respond to your communication. We do not treat this statement as meaning that information is collected from every possible interaction; it applies where you choose to provide information to us.
02 / Purpose
We may use the contact details and message content you provide to answer questions, communicate about the matter you raised and, where appropriate, follow up on that enquiry. This use is limited to understanding your request and providing the information or response you have asked for. It does not mean that we will use your contact details for unrelated communications simply because you have contacted DishCollection.
Technical and usage information may be used to maintain, secure and troubleshoot dishcollection.com, and to understand how the website performs for visitors. This can include considering whether pages are functioning as expected and whether content can be made clearer or easier to use. We use this information in a general operational context and do not describe it here as profiling, personalised advertising or automated decision-making.
We may use personal information where reasonably necessary to meet legal obligations, resolve disputes, protect people, protect DishCollection’s rights or address website security concerns. The need for such use will depend on the circumstances. This policy does not suggest that every issue requires the same response, or that information will be used more broadly than is reasonably connected with the relevant legal, safety or protection purpose.
If DishCollection intends to use personal information for a materially different purpose, we will provide appropriate notice or seek permission where required. We aim to explain a new purpose in practical terms so you can understand why the information is needed and what choices may be available in the circumstances.
03 / Disclosure
DishCollection may use carefully selected service providers to support website operation, communications or related business functions. Where a provider handles personal information for those purposes, it should do so only to the extent needed to perform the relevant services or as otherwise permitted by law. The particular support arrangements may change over time, so this policy does not name vendors, service locations or technical arrangements that are not relevant to your enquiry.
We may disclose information where it is reasonably necessary to comply with law, respond to a lawful request, protect people, protect DishCollection’s rights or address a security concern. Any disclosure will depend on the circumstances and the information involved. This wording does not mean that every request will be accepted automatically; we will consider what is required and appropriate before responding.
If DishCollection is involved in a business transaction, relevant personal information may be transferred as part of that process where applicable. Any such handling would be subject to relevant privacy requirements and the needs of the transaction. This statement does not indicate that any sale, merger or other business change is currently taking place.
05 / Care of information
DishCollection takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The steps appropriate to an interaction can vary with the nature of the information and the way it is handled. Although we take care with personal information, no internet transmission or storage system can be guaranteed to be completely secure. You should take sensible care when choosing what to send through any online communication.
We retain personal information only for as long as is reasonably necessary for the purpose for which it was collected, to meet legal obligations, resolve disputes or maintain appropriate records. When information is no longer needed, it may be deleted, anonymised or otherwise handled in an appropriate way. Retention decisions depend on the relevant purpose and circumstances, so this policy does not set a single fixed retention period for every kind of information.
Please let us know if personal information you have supplied changes or is inaccurate, so that we can update our records where appropriate. We do not expect you to provide unnecessary detail; information that helps us identify the relevant communication or request is generally sufficient. The privacy contact route is set out below.
06 / Your choices
You may request access to personal information that DishCollection holds about you, subject to applicable law. To protect privacy, we may need to verify your identity before responding and may ask for enough detail to identify the information requested. The way a request is handled can depend on the information involved and any legal considerations that apply to it.
You may ask DishCollection to correct personal information you believe is inaccurate, incomplete or out of date. We will consider a correction request in accordance with applicable law and the information available to us. A request is most useful when it clearly identifies the detail you believe needs correction and, where practical, the updated information you would like us to consider.
If you have a privacy question or concern, please contact DishCollection first so that we can consider it and try to address it. If you are not satisfied with our response, or where otherwise permitted by law, you may also have a right to complain to the Office of the Privacy Commissioner. This reference is provided as a general New Zealand privacy pathway and does not replace obtaining advice about your particular situation.
When making a privacy request, please provide enough information for us to identify you and understand what you are asking for. We may request additional information where it is reasonably needed to verify identity or process the request properly. We will not ask for unnecessary material simply because you have contacted us. Use the privacy contact route below to begin.
07 / Contact
For privacy questions, access requests, correction requests or concerns, please contact DishCollection by email in the first instance. Include a clear description of your request so we can understand the information or issue involved. You may also telephone if that is more suitable. The Auckland address below is provided as a geographic reference for written correspondence; it does not state that DishCollection occupies, or is associated with, another business at that property.
DishCollection may update this Privacy Policy from time to time. The current version will show its effective date at the top of this page. This version is effective from . We encourage you to review the policy periodically when appropriate, particularly before providing personal information through the website or by direct contact.
Dish Collection, Auckland
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